Kiosks and touchscreens

Designing for whoever walks up

A public screen has no mouse and no instructions, and nobody chooses who walks up to it. It gets used standing, usually briefly, sometimes by someone who had not intended to use it at all.

We design for that with generous touch targets, flows that forgive a wrong turn, and sessions that reset cleanly so the next visitor starts fresh instead of halfway through somebody else's enquiry.

Running unattended

A screen in a sales centre runs for months with nobody watching it, so we build it to look after itself. Nothing carries over from one visitor to the next, no dialogue can trap someone, and nothing needs a person to walk over and restart it.